Comments, Suggestions & Complaints
16th October 2020
Should you wish to put forward a comment, suggestion or complaint, please do so in writing to Practice Management:
65 Bennochy Road
DUTY OF CANDOUR
All health and social care services in Scotland have a duty of candour. This is a legal requirement which means that when unintended or unexpected events happen that result in death or harm as defined in the Act, the people affected understand what has happened, receive an apology, and that organisations learn how to improve for the future.
An important part of this duty is that we provide an annual report about how the duty of candour is implemented in our services. This short report describes how Bennochy Medical Centre has operated the duty of candour during the time between 1 April 2019 and 31 March 2020.